fd777 Privacy Policy
This policy clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
fd777 treats the privacy of its users with the utmost importance. This Privacy Policy ("Policy") provides a detailed description of the types of information collected from you when you use our platform, how that information is used, and your rights. It is important to read this Policy alongside our Terms and Conditions page, as both documents complement each other.
Table of Contents
1. Definitions and Applicability
The meaning of certain key terms used in this Policy is clarified below:
- "Platform" refers to fd777's website, mobile application, and all associated digital services.
- "Personal Information" refers to any information that can directly or indirectly identify a specific individual.
- "User" or "You" refers to any person registered on the fd777 platform or wishing to register.
- "Processing" refers to any operation involving information, including collection, storage, use, analysis, or deletion.
This Policy applies to all users located in Bangladesh who use any service provided by fd777. By using the platform, you are considered to have accepted the terms set out in this Policy.
2. Types of Information Collected
fd777 collects two types of information — personally identifiable information and non-personal technical information.
2.1 Personally Identifiable Information
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment information related to bKash, Nagad, Rocket, or bank accounts
- Deposit and withdrawal transaction history
- Gaming history and betting activity
2.2 Non-Personal Technical Information
- Device type, operating system, and browser information
- IP address and approximate location
- Time spent on the platform and browsing patterns
- Usage data collected from cookies and web beacons
We never store your password in plain text. All passwords are kept in encrypted form and no staff member can view them.
3. How Information Is Collected
fd777 collects user information in the following ways:
3.1 Information Provided Directly
When you create a new account, log in, make a deposit or withdrawal, claim a bonus, or contact customer support via live chat or email, the information you provide is stored directly.
3.2 Automatically Collected Information
While you use the platform, certain technical information is collected automatically, such as log files, cookies, and session data.
3.3 Information Received from Third Parties
To complete the identity verification (KYC) process, we may seek assistance from approved verification agencies. In such cases, confirmation information may be received from third parties. A limited exchange of information may also occur with payment service providers such as bKash, Nagad, and Rocket to confirm payment processing.
4. Use of Information
fd777 uses the information collected from you only for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Securely processing deposit and withdrawal transactions
- Managing bonuses, VIP benefits, and other promotional offers
- Providing customer support via 24/7 live chat and email
- Ensuring platform security and preventing fraud
- Improving platform performance and user experience
- Ensuring compliance with responsible gaming policy
- Complying with applicable laws and regulations
In accordance with our Responsible Gaming Policy, monitoring user gaming behaviour to identify potentially problematic gaming and provide timely assistance is one of our responsibilities. Information retained for this purpose is used solely to protect the user.
5. Disclosure of Information and Third Parties
fd777 never sells your personal information or transfers it to any third party for commercial purposes. However, disclosure of information may be necessary in the following limited circumstances:
5.1 Service Providers
We engage trusted service providers for payment processing, identity verification, and technical infrastructure management. These providers receive only the information necessary for their designated tasks and are contractually bound to meet our privacy standards.
5.2 Legal Obligations
Under applicable laws of Bangladesh, fd777 may be required to disclose information upon a valid request from a government or law enforcement authority. In such cases, only the minimum necessary information is disclosed.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, equal or greater protection than that provided under this Policy will be ensured.
We never share your personal information with game studios or third-party advertisers.
6. Cookies and Tracking Technologies
The fd777 platform uses various types of cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and remembering language preferences. Without them, the platform cannot function properly.
6.2 Analytical Cookies
Analytical cookies are used to understand how users navigate the platform. This information is used in aggregate and cannot identify any specific individual.
6.3 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.
7. Data Retention and Security
fd777 has implemented industry-standard technical and organisational measures to protect user information:
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Stored data protected with strong encryption algorithms
- Only authorised staff can access necessary information
- Regular security audits and vulnerability assessments are conducted
- Automatic detection of suspicious logins and transactions is in place
7.1 Data Retention Period
Information is retained while an account is active and for as long as required to meet legal obligations after it is closed. Financial transaction records are kept for the period specified under applicable financial regulations in Bangladesh. Once the retention period expires, data is securely deleted.
8. Protection of Minors
All fd777 services are strictly for individuals aged 21 years or older (21+). We do not knowingly collect personal information from anyone under the age of 21. If it becomes known that a minor's information has inadvertently entered our system, that account is immediately closed and all associated information is deleted. If a parent or guardian believes their child is using fd777, please contact us without delay.
9. Your Rights
As a registered user of fd777, you have the following rights over your own information:
9.1 Right to Access
You may request at any time to know what information fd777 holds about you. The support team will verify your account and provide the relevant information.
9.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. This request can be submitted through customer support.
9.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
9.4 Right to Object to Processing
You may object to the use of your information for specific purposes, particularly in relation to marketing communications. Detailed guidance on how to exercise these rights is available in our FAQ section.
9.5 Account Closure
You may request to close your fd777 account at any time. Even after the account is closed, necessary information will be retained for the required period in accordance with legal obligations.
10. External Links
If the fd777 platform contains links to third-party websites, fd777 is not responsible for the privacy policies of those sites. Each external site has its own privacy policy, and it is your responsibility to read that policy before using them. When using payment services such as bKash, Nagad, or Rocket, you are subject to the terms and conditions of those respective platforms.
11. Changes to This Policy
fd777 reserves the right to modify or update this Privacy Policy as needed. Users will be notified of any significant changes via their registered email or through a notice on the platform.
Continued use of the platform after any changes will be taken as your acceptance of the revised policy. The date of any change to the policy will be noted at the top of the page as "Last Updated". More information about the company's background and operations can be found on fd777's About Us page.
12. Contact
If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact us:
- Live Chat: Use the platform's live chat for direct 24/7 support — available in both Bengali and English.
- Email: [email protected]
Our support team is available seven days a week, twenty-four hours a day. Privacy-related requests are generally processed within a reasonable time.